Fraud Prevention Executive

Customer Experience · Singapore, Singapore
Department Customer Experience
Employment Type Full-Time

Job Summary: 


We are looking for talent with analytical skills, great attention to detail and enthusiasm to join us in redefining fashion consumption in South East Asia. As a Fraud Prevention Executive, you will assist in communicating with customers to solve payment and account related issues across various communication channels. Your ability to identify suspicious, high-risk behaviours and patterns and thinking out of the box is key to excelling in this role.


Responsibilities: 


  • Be the point of contact for escalated cases for fraud and failed payments across departments
  • Perform user verification screening and approval
  • Respond to and maintain SLA for all incoming chat and email enquiries
  • Reach out to customers via Whatsapp, SMS and call where required
  • Be on top of and follow up on existing Fraud cases to resolution
  • Communicate and follow up with SPF and legal authorities
  • Be the point of contact for Small Claims Tribunal and Debt Recovery filings and claims
  • Follow up on existing payment plans in place
  • Maintain data in google doc sheets


Requirements: 

  • A genuine love for fashion and the sharing economy 
  • Excellent written communication skills
  • Great attention to detail
  • A will to learn new technical skills 
  • 2 years of experience in Customer Service is a plus
  • Knowledge of Freshdesk and Freshchat is a plus

Thank You

Your application was submitted successfully.

  • Location
    Singapore, Singapore
  • Department
    Customer Experience
  • Employment Type
    Full-Time