Tech Ops

Technology · Jakarta, Jakarta
Department Technology
Employment Type Full-Time
Minimum Experience Entry-level

Company Introduction


StyleTheory is an online platform that provides economically sustainable fashion for customers with rental subscriptions and preloved resale services.

Fashion is the 2nd largest pollution source in the world and if the fashion consumption model that we have today remains, the world that our next generation inherits will be much worse than what we have today. Our mission as a company is to change this.


Job Description


We are looking for a Tech Ops with a strong technical background to improve service quality. Tech lead will be your companions during the ride. 



Responsibility


  • Logging the queries of customer service and employees
  • Diagnosing and solving tickets from customer service or employees 
  • Analysis of tickets in order to discover any underlying issues or trends
  • Bridging the gap between technical and customer service
  • Create documentation support per user cases
  • Push and prioritize issues with the related squad (Tech/Product)



Requirements


  • Good communication skills 
  • Knowledge of SQL queries 
  • Ability to work under pressure 
  • Excellent listening and questioning skills combined with the ability to interact confidently

Thank You

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  • Location
    Jakarta, Jakarta
  • Department
    Technology
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level