Logistics CX Executive

Operations · Singapore, Singapore
Department Operations
Employment Type Full-Time
Minimum Experience Mid-level

Company Overview

 

Style Theory is a Fashion-Technology company that is redefining Fashion Consumption. We believe that there is an inefficiency in the way we consume fashion in today's world and are on a mission to provide a smarter solution.

 

We are currently Southeast Asia's largest and fastest-growing Fashion Rental and Reselling startup with offices in Singapore, Jakarta and now Hong Kong. Our core product is Fashion Rental Subscription using a "Netflix-for-Fashion" model, the first and only of its kind in the region. Today, we are focused on building more products to improve Fashion Consumption and driving these solutions across the region.

 

The Role

 

As a Logistics-CX, you will be supporting the core logistics operations team on day to day, customer request and coordination of logistics matters.


 Job responsibilities include but not limited to:

 

  • Interact with customer and liaise with drivers on logistics issues raised by both drivers and customers 
  • Work to keep the logistics system up to date and attend to ad hoc requests that come in form drivers or customers 
  • Coordinate with partners (self-collect) for sending and receiving shipments on daily basis
  • Responsible for organizing 3rd party logistics providers in the event of shortage of drivers or satisfying CX special request.
  • Be a primary interface between ground operations teams and the Customers to ensure smooth deliveries


Qualifications:

 

  • Minimum 1 year experience preferably with a diploma in Supply Chain Management, Logistics, or a related field 
  • Familiarity with last mile logistics and Customer Relationship Management
  • Ability to handle issues and solve them 
  • Strong in MS Excel and Google Sheets 
  • Exhibit teamwork and collaboration 
  • Ability to work in fast paced environment
  • Passionate about working in a start-up environment


Working Hours:

Monday-Saturday

Thank You

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  • Location
    Singapore, Singapore
  • Department
    Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level